MOBILESPHERE is a wonderful service. I was sketchy of it at first, but now I really like to use the service. Keep up the good work. The customer service reps are friendly too.
Speed Dial is great. I don't have to remember phone numbers anymore.
I like MobileSphere because of its convenience. I can call from my cell phone without entering any pin number.
I am amazed at the international rates I have used in the last few days.I love MobileSphere's calling card feature. It makes calling to my friends and family in Europe easier since the rates are better, the plan easy to manage thus giving me more time to actually talk without worrying for the bill.
This service provides excellent convenience by being able to use it from the cell phone. It is a great idea.Thanks for your help keeping in touch with my friend in Britain. I think the speed dial feature is great when calling from a cell phone; it saves time and I don't have to carry around all the numbers I want to dial.
I love the online auto-recharge.
Thank you for making my first call to my beloved friend in Belgium so easy! I was connected so quickly and received great service from my cell phone. Who would have thought?
Overall I am very pleased with the quality of service and have no plans of changing services any time soon--keep up the good work!
I really, really like this service. It is extremely easy to use, and I take advantage of it often. I plan on having my family sign up for it when I go abroad. Thanks!
Thank you!
I just wanted to say that I have been using Cellular LD for a couple of months now and it's great! I'm saving a ton of money over what I used to pay through MCI.
The service seems too good to be true.
YOUR service is great! Charges are clear and concise. Keep up the feature of letting people know what the charge is, ahead of time! ThanksI used it last night to call japan, and I must say that I'm very impressed with the reception quality. There wasn't the usual lag I experience when using land line based overseas calls, and it sounded crystal clear.
Frequently Asked Questions
- About CellularLD
- What is CellularLD?
- Do I need to change wireless carriers to use CellularLD?
- Can I use CellularLD to make international calls with a cellular phone?
- Can I use this service from other countries?
- Are your calling rates the same when I use the service from another country?
- Does your service double as a mobile phone plan when calling from outside the U.S.?
- Do I still have to pay roaming charges if I use your service from a mobile phone?
- Does CellularLD have any surcharges, taxes or other fees?
- How can CellularLD offer much lower rates?
- Is the voice quality good on International calls?
- If I am using a prepaid mobile phone, do I still use my prepaid minutes when using your service?
- Placing Calls
- How do I place a call after I setup my account?
- How is CellularLD billed to me?
- How do I add another phone number to my account?
- How do I place a call using your service outside the U.S.?
- How do I program my cell phone for easy "one touch" speed dialing?
- How do I place a call from an unregistered number, like a hotel phone or office?
- Troubleshooting
- What about Customer Care?
- How do I recharge my prepaid account?
- How long can I use CellularLD after I purchase or recharge my account?
- Can I set up more than one account on a phone line?
- Do you have a referral program?
- Are there any additional fees such as taxes?
- What is my local access number?
- How do I find my balance and calling history?
- Why can't I make a call?
About CellularLD
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What is CellularLD?
CellularLD is the first alternative to high-priced wireless long-distance. CellularLD, a solution of MobileSphere, Ltd., enables wireless users to place long-distance calls, both domestically and internationally, at a fraction of the cost of major wireless carriers such as Cingular, Sprint, T-Mobile and Verizon, without having to change existing cellular plans or providers.
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Do I need to change wireless carriers to use CellularLD?
No! CellularLD works from any pre-registered cell or home phone. Just follow the directions to set-up your account.
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Can I use CellularLD to make international calls with a cellular phone?
Yes! While many wireless carriers block international calls or have prohibitively expensive rates, CellularLD enables you to call all over the world for extremely low rates. Please note that your local airtime is used when calling with CellularLD.
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Can I use this service from other countries?
Yes. Use our service from select countries overseas and pay the same low rates. Great for when you are, traveling or for your friends and family to use to call you. Just use the access phone number for that country which can be found by clicking the "Overseas Access Phone Numbers" link in your "My Account" page.
CellularLD works from these countries: U.S., Japan, Canada, Mexico, Germany, the U.K., Brazil, France, Pakistan, Argentina, Ireland, Italy, Spain, Australia, Norway, Sweden, and Chile.
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Are your calling rates the same when I use the service from another country?
Yes. You can use the service from select other countries and pay the same low per minute rate.
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Does your service double as a mobile phone plan when calling from outside the U.S.?
No. In order to use our service from outside the U.S, you must have a mobile phone with airtime minutes that already works in that country. Instead of having to pay the expensive charges you normally would when you make an international call from your mobile phone, you only pay our inexpensive per minute rate to the country you are calling.
The 16 countries outside the U.S.where you can use our service are: Japan, Canada, Mexico, Germany, the U.K., Brazil, France, Pakistan, Argentina, Ireland, Italy, Spain, Australia, Norway, Sweden, and Chile.
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Do I still have to pay roaming charges if I use your service from a mobile phone?
Yes. If you use our service from a mobile phone that indicates that it is roaming either within the US or from select countries outside the US where we have access, you will incur these charges from your mobile phone service provider. Our service does not eliminate these roaming charges.
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Does CellularLD have any surcharges, taxes or other fees?
The rate you see is the rate that you will be charged. CellularLD does not charge a monthly fee, call surcharge, disconnection fee or any other miscellaneous fees. Prior to every call you will receive a voice prompt announcing the rate to the country and phone you are calling.
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How can CellularLD offer much lower rates?
By simply providing the lowest and fairest rates available. Long-distance and international calling is one of the most profitable services for traditional cellular providers - which mean typically these companies forfeit profits on monthly cellular plans, but make money by charging prohibitively high long-distance rates and roaming fees.
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Is the voice quality good on International calls?
Yes! We use only Tier 1 long-distance providers such as Qwest & AT&T to provide our long-distance network.
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If I am using a prepaid mobile phone, do I still use my prepaid minutes when using your service?
Yes. If you are using a prepaid mobile phone to make international calls using our service, you will be using your prepaid minutes for the airtime and will be charged our low per minute rate for the international connection.
Account Activation
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How do I buy CellularLD?
To create a new account, click on Sign-up Today button to fill-in the required personal and billing information then press "Submit Now". CellularLD offers two billing options: prepaid or postpaid (postpaid is only for U.S. credit card payment method). We currently accept U.S and international debit/credit cards (MasterCard, VISA, and American Express) as well as PayPal. You can start using immediately after your purchase.
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What is the difference between prepaid and postpaid billing?
With prepaid billing, you pay in advance for all calls which are deducted from your account on a declining basis. Our postpaid billing option allows you to pay-as-you-go; however, a monthly minimum usage fee of $1.00 will apply for postpaid accounts with usage of less than $1.00 per month.
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How do I set up a phone?
When you sign-up for CellularLD, you will be given the opportunity to enter up to three phone numbers to use your CellularLD service on (cell, home, etc.). We will then program these numbers automatically, so the service will be completely set-up for you. Make sure that your phone does not have Caller ID blocked, otherwise our system will not recognize the number you are calling from and you will be required to use a PIN.
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Can I register a phone number that is not in the U.S.?
Yes. Our service works from 16 other countries besides the U.S.. These countries are: Japan, Canada, Mexico, Germany, the U.K., Brazil, France, Pakistan, Argentina, Ireland, Italy, Spain, Australia, Norway, Sweden, and Chile.
If you sign up using a non-U.S. credit card then you can register non-U.S. phone numbers during sign up. Otherwise you can do so by logging into your My Account and clicking on the Update Phone Numbers link.
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Can I use CellularLD on multiple phones?
Yes! When you sign-up for CellularLD, you will be given the opportunity to enter up to three phone numbers to use your CellularLD service on (cell, home, etc.).
Placing Calls
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How do I place a call after I setup my account?
To place a long distance or international call, dial the CellularLD access number from the phone number that you registered during sign up. When you reach our network, you will hear a voice prompt indicating that you should enter the number you would like to call. Enter the destination number and we'll connect your call immediately. See the How it Works section on the CellularLD home page for more information.
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How is CellularLD billed to me?
CellularLD offers two billing options: prepaid or postpaid.
If you choose prepaid billing, you will select an initial amount to be charged to your credit card ($10, $15, $25, $50, $100) and credited to your CellularLD account. The cost of each phone call will be deducted from your account balance. You can replenish your account easily by recharging through My Account.If you choose postpaid, our pay-as-you-go billing option, usage will be billed to your credit card on file at the end of each month. Per minute calling rates for prepaid and postpaid are the same, however, a monthly minimum usage fee of $1.00 will apply for postpaid accounts with usage of less than $1.00 per month.
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How do I add another phone number to my account?
Simply visit My Account and click on Update Phone Numbers at the top of the page to add or delete a phone number. CellularLD will allow up to three different phone numbers on one account.
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How do I place a call using your service outside the U.S.?
Registered Phone Number: (you have gone into your My Account and registered the phone number, so when you place a call from that phone number, our system recognizes it and you do not have to enter your PIN)
- Dial the Access Phone Number for the country you are calling from:
- Dial the number you are calling followed by the # sign:
- For Domestic: City Code + Local Number (normal format for when you are placing a call within that country)
- For International: International Code+ Country Code + City Code + Local Number (normal format for when you make an international call from that country)
Non-Registered Phone Number: (we need you to enter your PIN because you are making a call from a phone number that is not registered in our system)
- Dial the Access Phone Number for the country you are calling from:
- Enter your PIN
- Dial the number you are calling followed by the # sign:
- For Domestic: City Code + Local Number (normal format for when you are placing a call within that country)
- For International: International Code+ Country Code + City Code + Local Number (normal format for when you make an international call from that country)
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How do I program my cell phone for easy "one touch" speed dialing?
Our Speed Dial feature allows you to enter up to 99 entries into your online address book. To set up Speed Dial, click on the add numbers link in My Account. Input the number you would like to add in the corresponding box for speed dial. After each number provide a name to reference the number. Once complete go back to My Account or logout. You are ready to make a call!
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How do I place a call from an unregistered number, like a hotel phone or office?
You can use CellularLD from any phone (excluding pay phones) from the 17 countries where we provide local access phone numbers. Simply dial the toll free (within the U.S. only) or the local access number, at the voice prompt enter your pin number and you are ready to go!
Troubleshooting
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What about Customer Care?
We offer 24-hour on-line and live customer care. On-line customer care provides you with extensive services: - Review your calling record. - Check the remaining balance on you account. - Recharge your account.
If you need additional help, you can e-mail Customer Care at support@CellularLD.com and within the U.S. you can call 1-866-456-3176. -
How do I recharge my prepaid account?
Log on to CellularLD.com, and log into My Account. Under Account Balance click on the Recharge Now link. Your account will be credited immediately. You can also set your account to Auto Recharge, our convenient feature that ensures you always have funds available in your account.
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How long can I use CellularLD after I purchase or recharge my account?
You can start using the service immediately after you've purchased a new account or recharged an existing one.
After pressing submit, you will receive an e-mail to activate your account. Please click on the e-mail activation link (imbedded in the email) to automatically activate your account. A welcome email with account information, dialing instructions and additional information about CellularLD features and benefits will follow.
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Can I set up more than one account on a phone line?
No. Only one account per phone line can be set up.
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Do you have a referral program?
Yes! If you refer a friend or relative, we will credit your account with $5 free calling.
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Are there any additional fees such as taxes?
No, the rates include all applicable taxes. There are no monthly charges or connection fees.
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What is my local access number?
The local access number is provided to you in the welcome e-mail once the sign up process is completed. You can also access a full list of local access phone numbers in your My Account by clicking on the Local Access # link.
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How do I find my balance and calling history?
Your account balance and calling history is located in My Account. Simply sign in using your username and password. Once in My Account you will be able to view the account balance and calling history in real time. It is only one click away!
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Why can't I make a call?
1. Make sure that you are calling the local or toll free access number from a registered phone. If the phone is not registered, our system will not recognize your phone number.
2. Make sure that you do not have Caller ID blocked on your phone. To determine if it is on, call another phone that can verify Caller ID. If your number comes up as Private or Unknown, then Caller ID is blocked. To remove, check with your service provider.